Privacy Policy

Privacy Policy Overview

This Privacy Policy explains how MUZA LAB LTD ("MUZA LAB", "we", "us" or "our") collects, uses, and protects your personal information when you visit our website at https://muza-lab.site or engage with our creative services. It is designed to help you understand what data we collect, why we collect it, how we use it, and the choices available to you.

By accessing or using our website or by communicating with us about artistic projects, you acknowledge that you have read and understood this Privacy Policy. This policy applies to individual clients, businesses, and any visitors exploring our portfolio, approach, and collaboration options.

Information We Collect

We collect information that you provide to us directly when you interact with MUZA LAB LTD, including when you:

• Submit an enquiry or collaboration request via our contact or inquiry forms on the Contact Us page.
• Communicate with us by email, phone, or other channels regarding potential or ongoing projects.
• Request information about our services, portfolio, process, or artistic approach.

The personal information you may provide includes, but is not limited to:

• Your full name.
• Email address.
• Phone number.
• Company name and role (for business enquiries).
• Project details, creative requirements, and any references you choose to share.
• Preferred timelines, budgets, and collaboration preferences.

We only ask for the information that is relevant to understanding your needs, responding to your request, and preparing or delivering our creative services.

Automatically Collected Data

When you visit muza-lab.site, certain information may be collected automatically from your device to help us understand how visitors navigate our website and to support ongoing improvements to the user experience.

This automatically collected information can include:

• IP address and approximate location (based on IP lookup).
• Browser type, device type, and operating system.
• Pages visited, time spent on pages, and navigation paths.
• Referring URLs, click paths, and general interaction data.

We typically collect this information using cookies, analytics tools, or similar technologies. The data is used in an aggregated or pseudonymised form to analyse performance, maintain security, and ensure that our content remains relevant and intuitive for visitors.

Use of Your Information

Your personal information is used by MUZA LAB LTD to support and enhance your experience with our creative studio and to enable the delivery of our services. Specifically, we may use your information to:

• Respond to your enquiries and requests submitted through our website, by email, or by phone.
• Provide proposals, estimates, and project outlines relevant to your artistic or visual requirements.
• Communicate with you about project progress, feedback, deadlines, and approvals.
• Manage studio operations, client relationships, and project documentation.
• Improve our website design, content, and navigation on the muza-lab.site domain.
• Maintain records necessary for administration, accounting, and legal compliance.

We do not use your personal information for unrelated marketing activities without a lawful basis and, where required, your explicit consent.

Legal Basis for Processing

MUZA LAB LTD processes your personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the context, we rely on one or more of the following legal bases:

• Consent: When you voluntarily provide your information (for example, by sending a message via our contact form), you consent to us using that data to respond and manage your request. You may withdraw your consent at any time.
• Performance of a contract: When processing is necessary to take steps at your request prior to entering into a contract or to perform an existing contract for creative services or project work.
• Legitimate interests: When processing is necessary for our legitimate interests in operating, securing, and developing our studio, website, and services, provided that these interests are not overridden by your rights and freedoms.
• Legal obligations: When processing is required for us to comply with legal or regulatory obligations, such as record-keeping or responding to lawful requests by public authorities.

Cookies and Tracking Technologies

MUZA LAB LTD uses cookies and similar tracking technologies to enhance your experience on our website and to analyse how visitors engage with our content and navigation. Cookies may help us remember your preferences, support essential site functionality, and generate anonymised statistics about website usage.

Further details about the types of cookies we use, the purposes they serve, and the choices available to you are provided in our dedicated Cookie Policy. Where required by law, we will seek your consent before placing non-essential cookies or similar technologies on your device.

Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, in order to operate MUZA LAB LTD and deliver our creative services effectively, we may share your information in limited circumstances, including:

• With trusted service providers or professional partners who support our operations (such as hosting providers, IT support, or specialist collaborators), subject to appropriate confidentiality and data protection obligations.
• When necessary to prepare, manage, or fulfil a project or commission you have requested, including collaboration with other creative professionals where you have agreed to such arrangements.
• Where required by law, regulation, or legal process, or in response to valid requests by public authorities.
• To protect the rights, property, or safety of MUZA LAB LTD, our clients, or others, where such disclosure is lawful and proportionate.

Whenever we share personal data with third parties, we do so only to the extent necessary and with safeguards designed to protect your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. These measures are proportionate to the nature of the data and the risks associated with processing.

While we take reasonable steps to secure your information and work only with partners who uphold similar standards, no online transmission or storage system can be guaranteed to be 100% secure. If you have particular concerns about how your information is stored or transmitted, please contact us using the details in the Contact Information section below.

International Data Transfers

MUZA LAB LTD is based in the United Kingdom. In some cases, your personal data may be transferred to, and processed in, countries outside the United Kingdom where our service providers or partners are located.

When such international transfers occur, we take steps to ensure that your data is afforded an equivalent level of protection as in the UK. This may include the use of recognised safeguards such as:

• UK-approved standard contractual clauses or equivalent mechanisms.
• Transfers to countries that have been recognised as providing an adequate level of data protection.
• Contractual, technical, and organisational measures that help preserve the confidentiality and security of your information.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet legal, accounting, or reporting obligations.

In practice, retention periods may vary depending on the nature of the data and our relationship with you. For example:

• Enquiry and correspondence records are typically kept while we are in active communication and for a reasonable period afterwards to manage follow-ups.
• Project-related records (such as briefs, agreements, and key communications) may be stored for longer periods where required for contractual, professional, or legal reasons.

When personal data is no longer required, it is deleted or anonymised in a secure manner wherever reasonably possible.

Your Privacy Rights

Under UK data protection law, you have a number of rights in relation to the personal information we hold about you. Subject to certain conditions and exemptions, these rights may include:

• Right of access: to request confirmation of whether we process your personal data and to receive a copy of that data.
• Right to rectification: to ask us to correct or complete inaccurate or incomplete information.
• Right to erasure: to request the deletion of your personal data, where there is no compelling reason for us to continue processing it.
• Right to restrict processing: to ask us to limit the way we use your information in certain circumstances.
• Right to object: to object to processing based on our legitimate interests, on grounds relating to your particular situation.
• Right to data portability: in some cases, to receive your data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.
• Right to withdraw consent: where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, or to raise a concern about how your personal data is handled, please contact us at [email protected]. We will respond in accordance with applicable legal requirements.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your personal data. Further information is available on the ICO website.

Contact Information

If you have any questions about this Privacy Policy, our use of your personal data, or if you would like to make a privacy-related request, please contact us using the details below:

MUZA LAB LTD
9 Ledbury Mews North
London
United Kingdom
W11 2AF

Email: [email protected]
Telephone: +44 20 7353 6170

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our studio operations. Any material changes will be published on this page, and the revised version will apply from the date it is posted.